Refund Policy

Return Eligibility

• Products must be returned within 7 days of delivery
• Items must be in original, unused condition with all packaging intact
• All accessories, manuals, and free gifts must be included
• Product must not be damaged, scratched, or show signs of use

Non-Returnable Items

• Products with broken seals or missing original packaging
• Software, digital downloads, or activated products
• Items marked as "non-returnable" on the product page
• Products damaged by the customer

Refund Process

1. Contact us within 7 days of receiving your order
2. Provide your order number and reason for return
3. Our team will review and approve your return request
4. Ship the product back to us (shipping costs may apply)
5. After a valid refund claim is approved, return verification and refund completion take 7-10 working days

Refund Methods

Refunds are issued to the original payment method. For cash-on-delivery orders, refunds can be processed via bank transfer or mobile banking (bKash, Nagad). Please allow 7-10 working days for the refund to reflect in your account after claim approval.

Cancellation Policy

We do not maintain a separate cancellation policy page. Cancellation and refund requests are handled under this Return & Refund Policy. Orders can be cancelled before dispatch; once dispatched, return/refund rules apply.